Terms of Service

1. Acceptance of Terms

By accessing and using the frostway website (frostway.pro) and services, you accept and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and frostway B.V., a company registered in the Netherlands with registration number 91573926.

If you do not agree to these Terms, you must not use our website or services. By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

frostway operates as an online retail platform providing various products and services to customers across the European Union. Our services include but are not limited to product sales, customer support, order processing, and delivery coordination.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We also reserve the right to impose limits on certain features or restrict access to parts or all of our services.

3. User Obligations

When using our services, you agree to:

• Provide accurate, current, and complete information when creating an account or making purchases
• Maintain the security of your account credentials and notify us immediately of any unauthorised use
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to our systems or interfere with the proper functioning of our website
• Not use our services to transmit harmful, offensive, or illegal content
• Comply with all applicable laws and regulations in your jurisdiction

You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with these Terms.

4. Orders and Payments

When you place an order through our website, you are making an offer to purchase products or services. We reserve the right to accept or decline any order for any reason. All orders are subject to availability and confirmation of the order price.

Prices are displayed in Euros (EUR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

Payment must be made at the time of ordering using one of our accepted payment methods. By providing payment information, you represent that you are authorised to use the chosen payment method.

5. Delivery and Returns

We will make reasonable efforts to deliver products within the timeframe specified at the time of order. Delivery times are estimates and may vary due to circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery. You are responsible for inspecting products upon receipt and notifying us of any damage or defects within a reasonable time.

Our returns and refund policy, including your right of withdrawal under EU consumer protection laws, is available on our website and forms part of these Terms.

6. Intellectual Property

All content on the frostway website, including but not limited to text, graphics, logos, images, software, and design elements, is the property of frostway or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content from our website without our express written permission. The frostway name and logo are trademarks of frostway B.V. and may not be used without our prior written consent.

Any feedback, suggestions, or ideas you provide to us may be used by frostway without compensation or acknowledgement.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

8. Limitation of Liability

To the maximum extent permitted by law, frostway shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid to frostway in the twelve months preceding the claim.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless frostway, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services or violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights under applicable consumer protection laws.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.

You may terminate your account at any time by contacting us or by using the account closure features available on our website. Upon termination, your right to use our services will cease immediately.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "last updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us: